[ AI AUTOMATION ]
Business Process Automation Services
Most automation breaks the moment something unexpected happens. We design for exceptions from day one — LLM-powered decision nodes that handle ambiguity, human-in-the-loop escalation for edge cases, and process mining to understand what your processes actually do before we automate them.
Automation That Handles Exceptions, Not Just Happy Paths
Rule-based automation works until it doesn’t. The moment a document arrives in an unexpected format, a customer request falls outside predefined categories, or a decision requires context the system wasn’t trained to handle — traditional BPA stalls or silently fails. We integrate LLM decision nodes at the points in your workflow where ambiguity lives, so exceptions are handled intelligently instead of piling up in a human queue.
We start with process mining: observing and mapping what your process actually does, not what the flowchart says it does. The gap between the two is where automation projects fail. Our human-in-the-loop escalation layer means your team stays in control of decisions that matter, while the system handles the volume work autonomously.
Business Process Automation Services
Process Audit & Mining
Before automating, we map what your process actually does — event logs, task timing, exception rates, handoff points. Process mining reveals the real workflow, not the documented one, so automation targets the steps where effort is actually concentrated.
Workflow Design & Exception Handling
We design the automated workflow end-to-end, including explicit exception paths. Every decision point gets a defined rule, an LLM fallback for ambiguous cases, and a human escalation route for cases that require judgement. Nothing silently fails.
LLM Integration for Decision Nodes
Where rules can’t cover the full range of inputs, we integrate an LLM decision node. It reads the context, applies your business logic, and either completes the step autonomously or flags it for human review — with a reasoning trace so reviewers understand why.
Monitoring & Continuous Improvement
Post-deployment: dashboards showing throughput, exception rates, and human escalation frequency. We review weekly and tune decision node prompts, rules, and thresholds as your process evolves. Automation degrades without maintenance — we keep it sharp.
Frequently asked questions
What processes can be automated?
The best candidates are high-volume, repeatable processes that currently require humans to read inputs, make consistent decisions, and produce outputs. Examples: invoice processing and approval routing, customer onboarding document handling, support ticket triage and categorisation, contract data extraction, compliance checklist verification, and purchase order matching. If a human reads it, decides it, and routes or responds — it’s automatable.
How much does business process automation cost?
A process audit and design phase typically runs €3,000–€8,000 depending on process complexity. Implementation of a single automated workflow is €8,000–€25,000. Multi-process programmes with shared integration infrastructure are scoped separately. We provide a fixed quote after the process audit — no open-ended retainers for the build phase.
What’s the difference between BPA and RPA?
Robotic Process Automation (RPA) records and replays human actions in software interfaces — clicking buttons, copying fields, filling forms. It’s brittle: a UI change breaks it. Business Process Automation (BPA) integrates at the API or data layer and adds intelligent decision-making. BPA with LLM decision nodes can handle variation, interpret unstructured inputs, and adapt to exception cases that would halt an RPA bot.
How long does it take to automate a business process?
A focused single-process automation takes 6–10 weeks from audit to live deployment: 1–2 weeks for process mapping, 1 week for design and exception planning, 3–5 weeks for build and integration, and 1–2 weeks for testing and go-live. Complex multi-step processes or those requiring significant data preparation take longer. We size it accurately after the audit.
Tell us which process you want to automate first
We’ll assess whether it’s a good automation candidate, identify the exception cases that will need handling, and give you a realistic scope and cost estimate.
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